Service could be improved in beach restaurant and especially at reception desk. Food and service is excellent in most areas especially in main restaurant and on the beach where you are greeted by the beach boys making your umbrella and chairs and spoiled by unparalleled service of waiters on the beach (ask for Mladjo). It is visible that some rooms and corridors needs renovations but the rest of the hotel is in presentable state. It is one of the last unspoiled "oases" on the Montenegro coast. Major advantage is that Przno is very quiet place with no loud music so you can really enjoy sunsets on your balcony and have pleasant dinner at hotel's restaurant or near bay Konobas. We have changed our hotel dinner (half board) to lunch and have enjoyed fresh sea food dinners in perfectly located Konoba More (restaurant) about 50 m from the hotel. Hotel is positioned in a charming fishing village of Przno with it's own private beach. Even hotel's major concentration is on gambling and Casino we did have excellent 10 days holiday. Cleanliness and maintenance of the rooms and public areas is on very high level. We did not have any problems with reception stuff but have noted luck of hospitality. Some of them behave disdainfully and bit overwhelmed with it's own importance. It looks like some of the reception stuff should understand that smile and pleasant manners are part of the job. We would like also to thank you for the compliments you addressed to the owners.Even hotel's major concentration is on gambling and Casino we did have excellent 10 days holiday. We hope to have the opportunity to welcome you in our resort again and we are sure that you will have the chance to enjoy 5star service without any hick ups. After all we are in Balkans and we need to work with our people. The proof is our hotel that enjoys high ratings and excellent comments from its guests. We also believe that is not “difficult to have a real 5 star hotel when the staff is from the Balkans” as you mention. and the way the buffet is served is according to regulations to protect a guest from the possibility of spreading the pandemic. Part of this is the A3 menu you were presented which is disposable and for one-time use. amid the Covid pandemic we have prescribed operation protocols. In Maestral we put the safety of our guests first. The price you mention IS the price for a premium Park view room for two adults. This is the price of a superior room with a Sea view for two adults and one child. The price of the accommodation you paid is 315 euro and not 355 euro since we offered a discount upon reservation. We would have liked to have the opportunity to hear your comments while in our resort and offer to you the necessary clarifications and assistance. Bledigj, Thank you for your comments on your stay with Maestral Resort & Casino. Barcelo Bavaro Palace All Inclusive Resortĭear Mr.Wyndham Grand Cancun All Inclusive Resort & Villas.
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